PRACTICAL HELP

Support & refunds

For questions about the kit, your download, or a purchase problem, email quoteagain-support@agentmail.to.

If your ZIP will not open

Let the download finish, then find Quote-Again-Kit.zip in your Downloads folder. Extract the whole ZIP before opening the kit, so its linked files stay together.

• Windows: right-click the ZIP, choose Extract All and follow the prompts. Open the extracted folder.
• Mac: double-click the ZIP in Finder, then open the extracted folder beside it.
• iPhone or iPad: find the ZIP in the Files app and tap it. Open the folder it creates.
• Android: if you use Files by Google, select the ZIP, tap Extract, then Done. Other file managers may use different labels.

From the extracted folder, open START-HERE.html. Keep all the kit files in that folder. Open the workbook in Excel, or import it into Google Sheets. Check formulas after importing.

If extraction fails, check that your device has room for the extracted files and try downloading the complete ZIP again from your saved access page. If you still have a problem, email us with your payment reference, device, application and the error shown.

If you lost your access page

Contact us from the email used for the purchase, with your Stripe receipt or payment reference. We will verify the purchase before restoring access. Do not send card numbers, passwords, or identity documents.

Refunds and product problems

If the product is missing files, does not work as described, or your purchase has another problem, contact us and explain what happened. We will assess the appropriate remedy. Your rights under the Australian Consumer Law, where applicable, cannot be excluded or restricted by these terms.

Downloading a file does not automatically remove those rights. A change of mind is separate from a product fault. No additional change-of-mind refund promise is offered.

What support covers

Download access, the included file formats and the business licence. The kit does not include installation services, message sending, custom consultancy, or a promise of more bookings.